Returns and Exchange Policy

At Eye Q Express, we take pride in providing high-quality eyewear and exceptional customer service. To maintain our commitment to quality and hygiene, we have specific policies regarding returns and exchanges. Please read our policy carefully to understand the details.

1. No Returns or Exchanges Online

Due to the nature of our products and for health and safety reasons, all sales at Eye Q Express are final when purchased through our website eyeqexpress.com. We do not accept returns or exchanges on any eyewear or accessories bought online.

2. In-Store Returns and Exchanges

If you wish to return or exchange an item, you must visit our physical store. Please bring the item along with your receipt and any original packaging. Our store staff will assist you with the return or exchange process.

Store Address:
5c Stadium Lane 1, DHA Phase 5 Stadium Commercial Area,
Defence V Defence Housing Authority,
Karachi, Karachi City, Sindh.

Store Hours:
Mon-Fri: 11 am to 9 pm

3. Order Accuracy

We encourage our customers to review their order details carefully before completing the purchase. Ensure that you have selected the correct product, size, and any other specifications to avoid any issues.

4. Damaged or Defective Items

Although we do not accept returns or exchanges online, we understand that sometimes items may arrive damaged or defective. If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue promptly.

5. Contact Us

If you have any questions or concerns regarding our Return and Exchange Policy, or if you need assistance with a damaged or defective item, please contact us at:

Eye Q Express
Email: contact@eyeqexpress.com
Address: 5c Stadium Lane 1, DHA Phase 5 Stadium Commercial Area,
Defence V Defence Housing Authority,
Karachi, Karachi City, Sindh.

6. Customer Satisfaction

Your satisfaction is important to us. While we do not offer returns or exchanges online, we are committed to ensuring you have a positive shopping experience with Eye Q Express. Please reach out to our customer service team if you have any concerns, and we will do our best to assist you.

Thank you for your understanding and for choosing Eye Q Express for your eyewear needs. Your trust and satisfaction are our top priorities!